Return call from Jessica

Jessica, from extension (xxxx), called me back today to inform me that the medical review person wrote her back on the status of my review, stating that they were still waiting for medical records from:

• Associates in Family Medicine
• Hartshorn Health Services

I explained to her the trouble I had gone through to make sure the Associates in Family Medicine records were sent in, and that I really needed to speak with whoever she just emailed.

She was kind enough to give me the name and phone number of Mr. Rick Gonzalez in Denver, CO.